What You Should Look For in a Managed Services Provider

Zachary Kitchen
February 4, 2023
Managed Service

When it comes to managed services providers, there are certain things to consider before making a decision. An effective managed services provider can help with the smooth operation of your business, but you need to make sure that you are choosing the right one. Here are some key things to look for when evaluating managed service providers.

1. Experience

One of the most important factors to consider when selecting a managed services provider is their level of experience. Make sure to find out how long they’ve been in business and the types of clients they’ve worked with. This will give you an idea of their capabilities and how well they understand the needs of your business.

2. Reputation

It’s important to research the reputation of the managed services provider you’re evaluating. Check reviews from past clients and see how they rate the company. You should also read any news articles or blog posts related to the company to ensure they have a good track record.

3. Service Offerings

Managed services providers offer various services, so it’s important to ensure they can meet your business’s needs. Ask them about the types of services they provide and ensure that they offer the ones you need.

4. Disaster Recovery Planning

Disaster recovery planning is a comprehensive plan that outlines the steps that should be taken to minimize the impact of a system outage or data loss. It should include a detailed plan outlining the steps that should be taken in the event of a disaster, such as a fire, flood, or power outage. 

The plan should also include a backup plan to ensure that any lost data can be restored. Additionally, the plan should include testing the disaster recovery system, and the provider should have the necessary resources to implement the plan.

5. Support

A good managed services provider should offer reliable customer support. Find out what type of support they offer and how long it takes for them to respond to inquiries. This will help you determine whether or not they can provide the support you need.

6. Security Measures and Processes

A good MSP will have robust security protocols to protect your data and systems from malicious attacks. Ask about their security policies and procedures and ensure they comply with the required regulations. Additionally, inquire about their backup and disaster recovery plans to ensure they have the necessary safeguards in place.

7. Reviews

Check online reviews and ratings to better understand the MSP’s reputation and customers' opinions about their services. This can help you make an informed decision about which MSP is right for you.

8. Budget Planning

When evaluating a managed services provider, it is important to look at their service level, the cost of their services, and how they can help reduce your IT costs. Additionally, it is important to look at the provider's experience, track record, and level of support they provide. By carefully evaluating the managed services provider, you can ensure that your IT budget is well-allocated and that your business is getting the best value for its money.


When evaluating a managed services provider, several important factors must be considered. It is important to investigate the provider’s reputation, customer service, technical capabilities, and security measures. Additionally, ensuring that the provider’s services meet your organization’s specific needs and objectives is important. With a thorough evaluation of the managed services provider, organizations can make informed decisions to help them achieve their goals and objectives.

Are you looking for managed services in Houston, TX? Look no further than Digital Crisis, LLC. We offer a myriad of managed services to keep your business running. From regular IT Audits, remote software deployment, and even health and threat reports, we do it all. Get in touch with us today!

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