Questions to Ask a Managed Service Provider Before Hiring Them

Zachary Kitchen
February 11, 2023
Managed Service

When it comes to choosing a managed service provider, there are many factors to consider. Finding the right provider is essential for any business, as it can help reduce costs and provide valuable services. However, with so many options available, it can be difficult to determine which provider is the best fit for your business. To make the best decision, it is important to ask the right questions.

Questions about the company’s experience and expertise are essential. Before agreeing with a managed service provider, it is important to ask a few key questions to ensure that they have the experience and expertise to meet your needs. The following are some of the most important questions to ask when considering a managed service provider.

1 - How Long Have They Been in Business? 

Ask about the number of years they have been in business, the types of services they provide, and the scope of their services. It is also important to inquire about their certifications and any awards they have received.

2 - What Is Their Pricing Structure?

In addition to asking about the provider’s experience, it is important to inquire about their pricing structure. Ask about any setup fees, monthly fees, and hidden costs that may be associated with the services. Additionally, inquire about any discounts or incentives they offer for long-term contracts.

3 - How Does Their Customer Service and Support Look Like?

One of the most important questions to ask a managed service provider is about their customer service and support. Ask about the support they offer, the types of communication they provide, and the response times they guarantee. It is also a good idea to inquire about any additional training or resources they offer to ensure that their services are used correctly.

4 - What Security Measures Do They Use?

When working with a managed service provider, it is important to ensure that your data is secure. Ask about the security measures they use to protect your data, such as encryption, two-factor authentication, and data backup protocols. Additionally, inquire about their compliance with any industry standards or regulations.

5 - Do They Have Any References or Testimonials?

Finally, it is a good idea to ask a managed service provider for references or testimonials from other clients. This can give you an idea of the quality of the services they provide and the satisfaction of their customers.

6 - How Will Your Services Reduce my Company’s Workload and Boost Efficiency?

When choosing a managed service provider, it is important to ask how their services will reduce your company’s workload and boost efficiency. Ask them to explain how their services can help streamline processes and provide insights that would not otherwise be available. Additionally, inquire about how they can help you manage and monitor performance to ensure that your business is running smoothly.

7 - How Will You Maintain My Company’s Involvement in Our Technology?

It is important to understand the level of involvement that your managed service provider will have in your technology. Ask them to explain their approach to working with your team and how they will ensure that your team remains actively involved in the process. Additionally, inquire about how they can help you to make informed decisions about your technology and ensure that it is always up to date.


Businesses need to ask the right questions when evaluating managed service providers before committing to a contract. Asking the right questions such as their experience and expertise, the services they provide, their pricing model, security protocols, and customer support, can help businesses make an informed decision and select the right MSP for their needs. 

Additionally, businesses should consider the long-term objectives and scalability of the MSP they choose, as well as the potential risks associated with the provider. By thoroughly evaluating a managed service provider, businesses can ensure they are getting the best service at the best value.

If you are looking for a managed service provider, come to Digital Crisis, LLC. We offer IT support for small and medium professional firms. Contact us and let us help your business succeed today!  

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