Why "All-You-Can-Eat" Services Aren't In Your Best Interest

Zachary Kitchen
September 7, 2022
Why "All You Can Eat" Services Aren't In Your Best Interest

You may have been told that all-you-can-eat (AYCE) services plans are the best option for your IT management. However, that is not always the case. 

Due to the cyber security gap and the increasing demand for managed security products, more and more MSPs are providing managed security services to their clients. According to a study in Business Wire, managed security services are estimated to grow at a CAGR of 12.8% from 2021 to 2030.

As a result, they create a suitable price structure that offers customers the most value while producing substantial revenue for their efforts if they want to continue to be profitable in this market.

Therefore, they use the all-you-can-eat service plan to draw in more clients. However, this pricing model may not be in your best interest. This is because accounting for unforeseen costs, such as computer and server replacement costs, software license renewals, cloud storage costs, and IT labor costs, is one of the main difficulties MSPs face when creating a service with a fixed monthly price or "all you can eat" pricing.

All-You-Can-Eat (AYCE) Services

All You Can Eat, or AYCE, contracts are a common type of MSP contract. Some base the cost of their AYCE on the endpoints being monitored (switches, workstations, servers, firewalls, and so on).

AYCE contracts often provide unrestricted remote support during business hours. It simplifies invoicing for the MSP and gives the client a consistent monthly bill.

Due to delayed and frequently uneven or disrupted data delivery, MSPs could gain recurring revenue from a new source by offering AYCE plans to clients as a monthly subscription - good for monthly money, but not necessarily for the customer experience. 

The pricing plan for All You Can Eat is flat pricing. Flat pricing boosts customer volume, leading to great profitability when the cost of goods is low. Flat pricing also lowers management and operating costs like a buffet restaurant. For example, the servers need significantly less training in a buffet restaurant than they would in a restaurant with a menu.

All You Can Eat Pricing Plan

Pricing is a crucial topic that calls for caution and careful consideration. 

Many MSPs use the AYCE (All You Can Eat) pricing model to entice new clients and keep hold of existing ones. This is because the monthly flat charge in this pricing structure includes both on-site and remote service. Customers are drawn to this model's simplicity because it lets them quickly understand the benefits of subscribing to a managed service product.

There are two main reasons customers sign up for this plan: Less downtime and predictable monthly IT expenses. As a result, in the AYCE world, one of the reasons AYCE appeals to people is the cost savings that result from paying less for a service (fixed price) while receiving more.

However, does the fixed price that covers an unlimited service influence how much is consumed and how well the quality of the experience is regarded?

Reasons Not to Go for All-You-Can-Eat Service

Outsources overseas

The issue of operational difficulties in overseas outsourcing is one thing. Still, even the most reliable offshore companies occasionally face logistical challenges with dealing with a partner halfway around the world. Some difficulties that you can experience include:

Language and cultural barrier

Although many foreign employees know English, there are some subtleties to business that are easily lost in translation. Communication problems could occur when trying to tackle a complicated technological problem.

Lesser management control

One of the biggest reasons why All-You-Can-Eat service is not in your best interest is that the service provider might have less management control. This means when you use an "All-You-Can-Eat" service plan, your process or security service might be in the control of another firm.

According to a study on outsourcing to other countries, there are several issues to be concerned about, including increased managerial effort (28%), difficulty in regulating supplier subcontracting (26%), and decreased flexibility to address new issues (24%).

SLA Response Time

SLA response times typically refer to how quickly you will hear back from a technical support representative after contacting them by phone, email, or other report methods.

In the "All You Can Eat" service plan, the service-level agreement (SLA) response time can be poor. As a result, in the case of an issue, you will have to wait for X hours or days for the issue to be addressed even after it has been submitted. 

Quality tools

When it comes to delivering timely and practical applications and updates, speed is crucial. The likelihood of cyberattacks and damages has increased due to the internet's expanding use. As a result, there is an increased demand for cyber security expertise.

In the AYCE plan, the quality of tools for security is low, making your business vulnerable to attacks. Because of the low quality of tools, they will not be able to detect and help identify potential problems effectively.

Using a managed service plan with quality tools reduces the risks of cyber security attacks and you get on-time SLA response time.

Paying more than you should

While getting all services bundled might seem like a good idea at first, if you don’t need half of them, you could be paying more than you should. It’s important thoroughly review each service item in an AYCE plan to see if it actually benefits your business or if it’s a better value to just get the services you need.

Get a More Tailored Managed Service Plan

Don’t settle for an IT support plan that doesn’t fit your needs. At Digital Crisis, we offer customized solutions priced for your business. 

Contact us today to learn more! Call 713-965-7200 or reach us online.

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